Technical Tip: How to export FSSO Collector Agent logs

[jdelafuente_FTNT]

Description

This article describes how to separate and export FSSO-CA logs for troubleshooting analysis. 

Scope

FortiGate, FSSO, FortiAuthenticator.

Solution

1. Open agent: Start -> Fortinet -> FSSO Collector Agent (FSSO-CA).

2. Configuration recommended:

   • Log Level: Debug.
   • Log File Size: 30 -100 Mb.
   • Log logon events in separate logs: Enabled.
   • Select the Apply button.
     
     

   

    

3. Export:

   • Select View Log, this log file contains information related to the FSSO-CA application in this server, for example: FortiGate connection, service, DNS query, etc. Save a copy and upload it to Fortinet Ticket. 
   • Select View Logon Events, this log file contains only logs related to logon events, (see related notes for more information) save a copy, and upload it to Fortinet Ticket. 
     
     

   

    

   

    

Related article:

Troubleshooting Tip: How to read FSSO CA debug logon events