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In some cases, it is necessary to provide the system part number to the TAC Support for RMA purposes. To get the FortiGate part number, use this CLI command can use to obtain:
get system status
Example output :
FortiGate-30E # get sys stat
Version: FortiGate-30E v6.2.16,build1392,240129 (GA)
Virus-DB: 92.05178(2024-06-17 18:20)
Extended DB: 91.09170(2023-11-26 13:19)
IPS-DB: 28.00809(2024-06-15 00:18)
IPS-ETDB: 0.00000(2001-01-01 00:00)
APP-DB: 28.00807(2024-06-13 00:51)
INDUSTRIAL-DB: 15.00778(2020-02-15 00:58)
Serial-Number: FGT30E3U16017xxx
Botnet DB: 4.00877(2024-06-07 22:00)
BIOS version: 05000014
System Part-Number: P17455-03
Log hard disk: Not available
Hostname: FortiGate-30E
Private Encryption: Disable
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 5
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1392
Release Version Information: GA
System time: Tue Jun 18 10:34:25 2024
Based on the example output, the System Part-Number is P17455-03.
Alternatively, this information can also be obtained in the debug log report and the CLI command 'exec tac report' output.
Note:
System Part Number information will also be present when doing the HQIP test.
9:29:34 ( 0s) --> Check System ID.
Model Name : FGT50E [ OK ]
BIOS Version : 05000016
Fortinet SN : FGT50E561801XXXX
OEM SN : FGT50E561801XXXX
First MAC : 704CA5C9E8A8
System PN : P17464-05
Related articles:
Technical Tip: Download Debug Logs and 'execute tac report'
Technical Tip: RMA: HQIP test (with built-in FortiOS diagnostic commands)
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