Created on
06-22-2023
09:22 PM
Edited on
02-20-2026
10:55 AM
By
aleguizamon
| Description |
This article describes that a FortiGate upgrade using Fabric Management can get stuck, which results in the Fabric Management page continuously loading. Buttons and options are not working on the GUI.
It is not possible to cancel the fabric upgrade from the GUI as well.
|
| Scope | FortiGate. |
| Solution |
Cancel the ongoing Fabric upgrade. To cancel the upgrade, use the CLI command below:
Upgrading all device firmware by following the upgrade path (federated update)
Note: Starting with v7.4.8 and v7.6.4, a new behavior has been introduced on unlicensed or end-of-support FortiGate devices. See this document: Automatic firmware upgrades for FortiGate appliances with invalid support contracts or that have rea....
For example, if the device has an expired support contract or is running EOL firmware, it may be forced to upgrade to the latest patch version. This upgrade cannot be cancelled; it can only be postponed for 7 days, and this can be done unlimited.
execute auto-upgrade delay-installation
For example, if the FortiGate has an expired support contract and is running v7.6.4, but the latest FortiOS from branch v7.6 is v7.6.8, the FortiOS will follow the recommended upgrade path. Additional note on automatic upgrades and cancel errors (v7.4.8+): In some cases, upgrading to FortiOS v7.4.8 (or later) before registering a valid support contract may incorrectly flag the device as unlicensed, triggering a forced auto-upgrade.
When attempting to cancel the upgrade using:
execute federated-upgrade cancel
The following error may be displayed:
The existing upgrade cannot be changed.object check operator error, -39, discard the setting. Or: execute federated-upgrade cancel As a workaround, it is possible to boot the device using the secondary firmware image running a version before v7.4.8: Technical Tip: Selecting an alternate firmware for the next reboot. After booting into the alternate image, the Upgrade button in the GUI should become available again instead of remaining grayed out.
Troubleshooting Tip: Fabric management loading forever after trying to upgrade Technical Tip: Disable auto-upgrade for unlicensed FortiGates |
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