Technical Tip: How to Resolve FortiCloud Registration Failures for FortiSwitch or FortiAP via FortiGate GUI and CLI on FortiOS v7.2.5/7.4.1

J_Xia · ‎10-03-2023

Description

This article describes that when registering FortiAPs and FortiSwitches to FortiCloud via the FortiGate GUI after 'right-clicking' on the device, it shows as 'offline', and the registration button is grayed out.

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The device cannot be registered from the CLI either, and it displays the following error message: 'FAP/FSW: FP431Fxxxxxxxxxx is NOT connected',

Command:

diagnose forticare direct-registration product-registration -N S124DP3X15000000 -a xxxx@fortinet.com -p LDAP -T "CA" -R "other" -e 1

Debug logs for 'Forticldd; do not show anything related to device registration when registering the device via the CLI.

However, the GUI and the CLI 'get wireless-controller wtp-status' both indicate that the FortiAP is connected to the FortiGate for management and yet the direct-registration still does not work.

Scope FortiGate v7.2.5, 7.4.1.

Solution

This behavior matches with the known issue ID 0944465 On FortiOS v7.2.5/7.4.1, if FortiAPs and Fortiswitches connect to a non-management VDOM, the registration via FortiGate will not work.

Fix:

Currently, the fix is on FortiOS v7.2.6. Monitor the release notes for the fix on the v7.4 branch:

FortiGate / FortiOS

Workaround:

Switch the FortiAPs and FortiSwitches into a management VDOM.