FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
bkarl
Staff
Staff
Article Id 301737
Description This article describes how to source all traffic for FortiGate Cloud Sandbox and FortiGate side shows Unreachable or not authorized connection status.
Scope FortiOS 7.0.13 7.2.6 and FortiCloud 23.1.
Solution

Consider the case when seeing the connection status as 'Unreachable or unauthorized', even though the FortiGate cloud status is enabled:

KB 25 2.jpg

 

Then, it will be necessary to perform a change on FortiGuard settings and log FortiGuard settings as below:

config log fortiguard setting

    set source-ip 192.168.10.10

end

 

config system fortiguard

    set source-ip 192.168.10.10

end

 

Both configurations need to be set with the same IP address. Make sure that the IP address needs to be able to reach the Internet and FortiGuard servers.

 

exec ping service.fortiguard.net

exec ping update.fortiguard.net

exec ping guard.fortinet.net