Technical Tip: FortiSandbox Cloud showing limit of 100 on paid account

[gkhalsa_FTNT]

Description
This article describes why FortiSandbox Cloud may show a limit of 100 files that can be analyzed per day on a paid account and how to fix it.

Solution
DIAGNOSIS:

di test application forticldd 3

Debug zone info:
Domain: 10.20.95.16
Home log server: 10.20.95.92:514
Alt log server: 10.20.95.26:514
Active Server IP: 10.20.95.92
Active Server status: up
Log quota: 102400MB
Log used: 6MB
Daily volume: 20480MB
FDS arch pause: 0
fams archive pause: 0
APTContract : 1                                    <--------------------- 1 = paid account  0 = free account
APT server: 10.20.95.92:514
APT Altserver: 10.20.95.26:514
Active APTServer IP: 10.20.95.92
Active APTServer status: up

FortiCloud doesn’t show FortiGate firmware version as follows:

SOLUTION:

To trigger the FortiGate to update its firmware version info, please run the following CLI command:

 di fdsm log-controller-update 
 di fdsm contract-controller-update 

FortiCloud now shows FortiGate firmware version as follows: