Technical Tip: FortiManager Cloud is grayed out when FortiManager Cloud service is configured

[ajoy]

Description	This article describes why FortiManager Cloud is grayed out when the FortiManager Cloud service is configured.
Scope	FortiManager v6.2.x to v7.2.x.
Solution	In some situations, the 'FortiManager Cloud' button is grayed out, as shown below: The most common cause of this issue is a device that does not have FortiManager Cloud entitlement or has an expired license. This can be confirmed with the following command, which should show a valid license for FortiManager Cloud under account contracts. The FortiManager Cloud entitlement will be shown as 'FMGC': FGT # diagnose test update info Logs: idx=.. ..... System contracts: ..... Account contracts: FMGC,Sat Jun 22 08:00:00 2024 If no FMGC license is presented, proceed to manually update information from FortiGuard and monitor the debug below: diagnose debug application update -1 diagnose debug enable execute update-now It should show the output about 'FortiManager Cloud entitlement' as below: 2023-08-10 10:01:53 upd_status_extract_alci_info[1361]-Extracting account contracts...(UserID=110XXXX|SerialNumber=FMGVCLTMXXXXXXXX|Cont ract=FMGC-6-20240805-10-10 During the license update process, the status can be effectively verified by utilizing the CLI command 'diagnose test update info'. This command is designed to confirm whether a valid FortiManager Cloud entitlement is present within the account contracts Correct device entitlement for the device can be confirmed under the asset portal by following these steps: In Asset Management, go to Products List, and find the FortiManager Cloud device. In the Entitlement widget, click Show Contracts. In the Registered Support Contract(S) pane, the SKU column will contain FC<#>-10-MVCLD-227-01-12. After verifying the license is correctly applied to the account, verify the FortiCloud account and its status on FortiGate by running 'diagnose test application forticldd 1': FGT # diagnose test application forticldd 1 System=FGT Platform=FGT81F Connection vdom: root, id=0, ha=primary. acct_id=XXXX acct_st=OK FortiGuard interface selection: method=auto specify=FortiGuard log: status=enabled, full=overwrite, ssl_opt=1, source-ip=0.0.0.0 Centra Management: type=FGD, flags=000000bd. active-tasks=0 rpdb_ver=00000043 rpdb6_ver=00000001 See Troubleshooting Tip: How to connect FortiGate to FortiManager Cloud and troubleshoot connectivity is... Related documents: Enabling the FortiManager Cloud connector on FortiGate FortiManager Cloud - Checking Requirements and Licenses  FortiManager Cloud Limitations FortiManager Cloud - Identifying the Public IP Address FortiManager Cloud Licensing of FortiGates running FortiOS Versions Prior 6.2 FortiManager Cloud Button is Unavailable (grayed out) in the FortiOS GUI FortiManager Cloud - Connection and Troubleshooting