| Description | The article explains the possible reason for the missing power supplies and incorrect voltage information in the command 'execute sensor list' output. |
| Scope | FortiGate-6000/7000 v7.2.10. |
| Solution |
When the command 'execute sensor list' is run on the Master FIM, it may display a different number of sensor entries compared to when the same command is executed on the secondary FIM.
Temperature, voltage values, and the number of power supplies in the sensor list output may vary. This does not indicate a problem with sensors, nor is it a hardware issue.
During system boot, before mastership is determined, both FIMs may create local System Management Card (SMC) sensor data structures. After mastership is established, the master FIM queries the Chassis SMC, while the secondary FIM queries the local SMC. This mismatch can lead to issues such as incorrect high or low temperature readings and discrepancies in the number of sensors
On v7.2.10, the correct sensor information can be retrieved by logging in to SMM and running the 'status' and 'sensor_threshload 'commands: Common SMM CLI operations , Sensor data record (SDR)
This issue has been resolved in v 7.2.11 under the BUG ID 1095936: Resolved issues 7.2.11 Two new commands have been introduced to query the Chassis sensor information.
execute chassis-sensor list execute chassis-sensor details
For the local sensor details 'execute sensor list' command is still valid. |
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2025 Fortinet, Inc. All Rights Reserved.