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To configure the automation stitch for the Cloud server connection and disconnection incident and alert can be sent through Email as well. The following article can be reviewed: Technical Tip: Automation stitch for cloud server connection and disconnection events.
After configuration, the connected and disconnected logs can appear as below.
Example Log (FortiGate Cloud server connected):
date=2025-11-09 time=11:22:45 devname="FGT60F" devid="FGT60FTK21012345" logid="0100022915" type="event" subtype="system" level="information" vd="root" eventtime=1731153765000000000 logdesc="FortiGate Cloud server connected" msg="FortiGate Cloud server connection established successfully" service="FortiGate Cloud" status="connected" src=192.168.1.99 srcip=192.168.1.99 dst="FortiGate Cloud" dstip=173.243.138.210 srcintf="wan1" srcintfrole="wan" proto=6 duration=2 sentbyte=542 rcvdbyte=612 action="connect" eventid=22915
Example Log (FortiGate Cloud server disconnected):
date=2025-11-09 time=13:45:09 devname="FGT60F" devid="FGT60FTK21012345" logid="0100022913" type="event" subtype="system" level="warning" vd="root" eventtime=1731162309000000000 logdesc="FortiGate Cloud server disconnected" msg="FortiGate Cloud server connection lost" service="FortiGate Cloud" status="disconnected" src=192.168.1.99 srcip=192.168.1.99 dst="FortiGate Cloud" dstip=173.243.138.210 srcintf="wan1" srcintfrole="wan" proto=6 sentbyte=145 rcvdbyte=60 action="disconnect" eventid=22913 reason="connection timeout"
But even though there are no disconnection events, the connected logs are triggering frequently, which can happen when auto-join FortiCloud is enabled.
CLI:
config system fortiguard
set auto-join-forticloud enable<--
end
Frequent 'FortiGate Cloud server connected' logs occur when the FortiGate repeatedly re-establishes the cloud session due to short timeouts, link instability, or upstream session resets.
CLI:
config log fortiguard setting
set status enable
set conn-timeout <1-3600>
end
The default value is 10 seconds of the timeout. Increasing the conn-timeout value or adjusting it according to the scenario and enabling reliable logging stabilizes the connection.
Related article:
Troubleshooting Tip: FortiCloud connection failure
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