FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
akanibek
Staff
Staff
Article Id 403516
Description

This article provides a workaround for the HA Out-of-Sync issue observed on firmware version 7.6.3. The issue can occur in both Active-Active and Active-Passive HA configurations.

Scope FortiGate v7.6.3 GA.
Solution

Zero-day malware stream scanning NEW, which allows FortiGate devices to receive IOCs using a new daemon ‘fortimq’.  However, this issue causes an out-of-sync state between HA cluster members:

 

2025-07-17 17_47_18-FortiGate - fgt01 — Mozilla Firefox.png

 

The known issue is under investigation, and until it is listed as resolved in a feature release, the feature should be disabled as a workaround:

  1. Go under FortiGate Primary GUI -> Security Profiles -> AntiVirus -> Select profile, where the feature is enabled -> Virus Outbreak Prevention, and disable ‘Use 0-day malware stream scanning’.
  2. Select 'OK' to save profile changes.

 

GUI_settings.png

 

  1. If required, manually resynchronize the HA cluster by following the KB article: Technical Tip: Procedure for manual synchronization for HA out-of-sync issue.

Note: The fix for this issue will be available on the FortiOS releases v7.6.4 and v8.0.0.