Technical Tip: FortiGate Cloud status is displayed as down in GUI after a failover

[dkochhar]

Description	This article describes an issue where FortiGate Cloud status displays as 'DOWN' following a failover event.
Scope	FortiGate.
Solution	After a failover event in a FortiGate HA cluster, the FortiGate Cloud status remains in 'DOWN' state. However, log transmission to FortiCloud continues without interruption. Before failover: After a failover: Use the following CLI command to verify the status: diagnose fdsm central-mgmt-status Logs are being transmitted to FortiGate Cloud consistently, with no interruptions observed as below: diagnose test application forticldd Debug zone info:     FAZCLOUD:     Domain:US     Home log server: 209.40.117.74:514     Alt log server: 209.40.117.77:514     Active Server IP: 209.40.117.74     Active Server status: up   <------------>     Log quota: 500000000MB     Log used: 28MB This issue is currently under investigation by the development team. The article will be updated with the latest information once a fix is available. Workaround:  Re-registering the slave and refreshing the status restores the connection display.