Technical Tip: FortiGate CLI web access fails for SSO administrators with error 'Connection lost. Press Enter to start a new Session.'

[ssanga]

Description	This article describes an issue where SSO administrators are unable to access the CLI Console from the FortiGate GUI.
Scope	FortiGate v7.2.8, v7.4.3, v7.6.3.
Solution	When trying to access the CLI Console from the GUI interface of FortiGate, the error 'Connection lost. Press Enter to start a new Session.' appears. This issue is triggered only when SSO Administrators are logged into FortiGate: This issue has been resolved in FortiOS v7.6.4. General debug information required by FortiGate TAC for investigation. Use PuTTY to SSH into the FortiGate and run the required commands. Debugs: diagnose debug console timestamp enable diagnose debug application httpsd -1 diagnose debug enable Reproduce the issue to collect logs . Use following commands to stop the debug diagnose debug reset diagnose debug disable TAC Report: Technical Tip: Download Debug Logs and 'execute tac report':  execute tac report Configuration file of the FortiGate: Technical Tip: How to download FortiGate configuration file & Debug log from GUI. FortiGate Support Tool data: Troubleshooting Tip: Collect GUI slowness and errors debugs via Fortinet Support Tool.