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When a VDOM is enabled, it is not possible to proceed a factory reset without going to global mode without facing the below issue:
Fortigate # execute factoryreset
8497: Unknown action 0
Command fail. Return code -1
Go to global mode and run the command '# execute factoryreset'
Below is the sample output:
Fortigate # config global
Fortigate (global) # execute factoryreset
This operation will reset the system to factory default!
Do you want to continue? (y/n)y
System is resetting to factory default...
The system is going down NOW !!
Fortigate (global) #
Please stand by while rebooting the system.
Restarting system.
System is starting...
Serial number is FGVMxxxxxxx
FortiGate-VM64-KVM login:
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