Created on
09-18-2023
05:30 AM
Edited on
09-25-2024
01:26 PM
By
Jean-Philippe_P
Description |
This article describes a scenario where the FSSO may not work properly after a sudden time and without changing anything in the configuration.
It is possible to check that by navigating to Windows Server -> 'Fortinet Single Sign On Agent Configuration' -> Collector Agent Status: NOT RUNNING but no changes were made at the FortiGate unit and at the Fortinet Single Sign On Agent Configuration.
|
Scope |
FortiGate v7.x. |
Solution |
Go to Windows Server -> Search: Services -> Select 'Services'.
Scroll down and go to 'Fortinet Single Sign On Agent Service': select it.
Go to the 'Log On' tab -> Put the current password following the account -> 'Password' and 'Confirm password' -> OK.
It will show a Services pop-up message with 'Windows could not start the Fortinet Single Sign On Agent Service service on Local Computer. Error 1069: The service did not start due to a logon failure.' -> Select OK -> Select OK.
Go to 'Fortinet Single Sign On Agent Service': 'Right Click' -> Select 'Stop'.
Go to 'Fortinet Single Sign On Agent Service': 'Right Click' -> Select 'Start'.
Go to Windows Server and go to 'Fortinet Single Sign On Agent Configuration' -> Collector Agent Status: RUNNING. It will show Collector Agent Status: RUNNING after that.
This service restart procedure might be necessary if the 'Fortinet Single Sign On Agent Configuration' account had expired or the password has been changed due to a password policy. |
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