Technical Tip: Extended 'Evaluation' License details of VM Firewalls not reflecting automatically

[mriswan]

Description

This article describes why the extended 'evaluation' license information does not automatically reflect on VM firewalls, despite having proper FortiGuard connectivity.

Scope

FortiGate-VM firewalls with 'evaluation license'.

Solution

An evaluation license is a trial license with limited features and capacity. If it is extended, it will not automatically update on the firewall.

• When a VM 'evaluation' license is extended, it must be re-applied manually, causing the FortiGate to reboot.

• When a VM 'production' license is extended, the information updates automatically, and no customer action is required. 
• If the license type changes (e.g., from 'evaluation' to 'production'), the new license must be applied to FortiGate, which will result in a reboot.