FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
tpatel
Staff
Staff
Article Id 217966
Description This article describes the Hardtoken shows error status and gives error while assigning to profile/user
Scope FortiGate, Hardtoken.
Solution

Deleting the Token and trying to add again still gives the error status.

tpatel_0-1658264513886.png

 

- This error shows when the Token is moved from one unit to another or any other unit reserved this Hardtoken.  


- Token should be transferred and manually added from the old unit to another unit. 


- Token needs to be reactivated to assign it to any new user in the new FortiGate. 

 

Create a ticket in Fortinet Customer Service to reactivate the Token. 

 

Related article:

https://community.fortinet.com/t5/FortiAuthenticator/Technical-Tip-Migrating-users-and-FortiTokens-t... 

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