Troubleshooting Tip: Error status on FortiGate Hard Token

[tpatel]

Description	This article describes how the Hard Token shows error status and throws an error while assigning it to a profile/user.
Scope	FortiGate, Hard Token.
Solution	Deleting the Token and trying to add again still shows an error status. This error shows when the Token is moved from one unit to another or any other unit reserved this Hardtoken.   The Token should be transferred and manually added from the old unit to another unit.  The Token needs to be reactivated to assign it to any new user in the new FortiGate.  Create a ticket in Fortinet Technical Support to reserved under the required FortiGate Device. Once it has been reserved, delete it and re-activate it. It will then work as expected. Related article: Technical Tip: Migrating users and FortiTokens to another FortiGate/FortiAuthenticator