Technical Tip: Error 'Seed Import Failed' When Importing FortiToken Seed File via FortiGate GUI

[ddeguzman]

Description	This article describes an issue where the FortiGate may display the error message 'Seed Import Failed' when attempting to import a physical FortiToken seed file into a FortiGate device.
Scope	FortiGate v7.6.3, v7.6.4.
Solution	When attempting to import a physical FortiToken seed file into a FortiGate device, FortiGate may display the error message 'Seed Import Failed'. This error does not indicate a problem with the token file. Instead, it is caused by a bug in the web-based management interface(GUI). This issue has been resolved in: v7.6.5 (scheduled to be released in December 2025). v8.0.0 (scheduled to be released in March 2026). These timelines for firmware release are estimated and may be subject to change. Workaround: Import the token seed via FTP or TFTP instead of GUI: execute fortitoken import ftp <file name> <ftp server>[:ftp port] <Enter>|<user> <passwd> Or: execute fortitoken import tftp <file name> <tftp server> After importing, the command 'get user fortitoken' can be used to verify token status. Related documents: Setting up FortiToken hardware FortiOS CLI reference