Technical Tip: Error 'Fetching data from FortiCloud is taking longer than expected' while Fetching Logs from FortiGate Cloud

[ssanga]

Description	This article describes an issue where FortiGate is unable to retrieve logs from the log location 'FortiGate Cloud'.
Scope	FortiGate v7.4.4, v7.4.5, v7.4.6 and v7.4.7.
Solution	The error 'Fetching data from Forticloud is taking longer than expected. Suggest trying a different log source or check the availability of FortiGate Cloud.' This occurs when attempting to view forward traffic logs by navigating to Log & Report -> Forward Traffic Logs with the log location set to 'FortiGate Cloud'.   This issue has been resolved in the following FortiOS versions. v7.4.8 (scheduled to be released in the 2nd quarter of 2025). v7.6.3 (available in the support portal). These timelines for firmware release are estimates and may be subject to change. Logs required by FortiGate TAC for investigation. Debugs: diagnose debug application forticldd -1 diagnose debug application httpsd -1 diagnose debug console timestamp enable diagnose debug enable Reproduce the issue. diagnose debug reset execute log filter category 0 (0= forward traffic) execute log filter device 4 (4= Forticloud) execute log display TAC Report: execute tac report The configuration file of the FortiGate. Fortinet Support Tool data: Troubleshooting Tip: Collect GUI slowness and errors debugs via Fortinet Support Tool.