FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
samandeep
Staff
Staff
Article Id 385926

 

Description

This article addresses a scenario where an administrator is unable to log in to the GUI and is instead prompted to register for FortiCare. This issue occurs when a FortiGate unit is not registered with FortiCare. (Document Referred: Changes in GUI behavior | FortiGate / FortiOS 7.2.11 | Fortinet Document Library).

 

Screenshot_from_2025-03-26_15-26-31 (2).png

Scope FortiGate G models in v7.2.11.
Solution

To avoid FortiCare registration, follow these steps:

 

  1. Establish console access to the device.
  2. Reboot the device.


Verifying PIRQ tables...Done.
Boot up, boot device capacity: 61057MB.
Press any key to display configuration menu...
..
[C]: Configure TFTP parameters.
[R]: Review TFTP parameters.
[T]: Initiate TFTP firmware transfer.
[F]: Format boot device.
[B]: Boot with backup firmware and set as default.
[I]: System configuration and information.
[Q]: Quit menu and continue to boot.
[H]: Display this list of options.

Enter C,R,T,F,B,I,Q,or H: I
[S]: Set serial port baudrate (will take effect on next boot).
[R]: Set restricted mode.
[T]: Set menu timeout.
[C]: Set FortiCare registration.
[I]: Display system information.
[E]: Reset system configuration.
[Q]: Quit menu and continue to boot.
[H]: Display this list of options.

Enter S,R,T,C,I,E,Q,or H:C
[1]: Not Enforce

[2]: Enforce
Enter FortiCare registration setting [2]:1

Enter S,R,T,C,I,E,Q,or H:Q

[S]: Set serial port baudrate (will take effect on next boot).
[R]: Set restricted mode.
[T]: Set menu timeout.
[C]: Set FortiCare registration.
[I]: Display system information.
[E]: Reset system configuration.
[Q]: Quit menu and continue to boot.
[H]: Display this list of options.

Enter S,R,T,C,I,E,Q,or H:Q

 

After this, the FortiGate will initiate its operating system within a few minutes and start loading.

Following this, FortiCare registration will not be enforced, allowing to log in without completing the registration process.