Description
This article describes the expired notifications when a license was not purchased or renewed.
This will mostly happen if the license in question was activated earlier during POC, or on a trial basis.
Scope
FortiGate.
Solution
The commands 'registration-notification' and 'service-expire-notification' under 'config system global' have been removed since version 5.6.0.
Hence, the FortiGate displaying a Red exclamation mark under System -> FortiGuard for the license that was expired/not renewed is expected.
About the red exclamation mark, FortiGuard will flag the license as expired for up to 40 days (to our best knowledge).
After 40 days, these notifications are not visible anymore.
This cannot be deactivated/disabled on FortiGate.
The auto trail entitlements (Antivirus/IPS/Webfilter) are generated automatically by FortiGuard servers when devices without such licenses connect to FortiGuard servers.
If the FortiGate is still running firmware before 5.6.0, it can be disabled as below
config sys global
set service-expire-notification disable
end
However, if email alerts are enabled for this purpose then they can be disabled under the:
config alertemail setting
(setting)set FDS-license-expiring-warning disable
(setting)end
If the FortiGates are managed using FortiManager 6.2.2 (onward).
To acknowledge expired trial licenses.
- Go to Device Manager -> License.
-
Select 'Check License'.
-
Clear the Industrial database check box.
The FortiGuard subscription now shows the status as Valid. -
Hover over the license status for more information.
Related article:
Technical Tip: How to disable the logs of web-filter license expired
