FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
ssanga
Staff & Editor
Staff & Editor
Article Id 355294
Description

This article provides a solution for an issue where the Create Certificate page fails to load completely, displaying a continuous spinning icon under System -> Certificates -> Create/Import -> Create Certificate.

Scope

FortiGate v7.2.7, v7.2.8, v7.4, v7.6.0.

Solution

When navigating to System -> Certificates -> Create/Import Certificate -> Create Certificate, the page may not load and instead displays a continuous spinning icon.

 Certificate_Spinning.png

 

Workaround:

Zoom in or out on the browser page to load the Create Certificate page successfully.

 

Logs required by FortiGate TAC for investigation.

 

  1. Fortinet Support Tool Data: Troubleshooting Tip: Collect GUI slowness and errors debugs via Fortinet Support Tool
  2. TAC Report:

 

execute tac report

 

  1. Configuration file of the FortiGate.