| Description | This article describes the behavior of resetting an incorrect admin account. |
| Scope | FortiGate firewalls with a FortiOS version before 7.2.4. |
| Solution |
Sometimes, when Firewall has multiple 'super_admin' accounts, the user needs to remember the accounts correctly (case-sensitive, with super_admin profile) to reset it, using a 'maintainer' account:
For example: account 'Hainh' is prof_admin, 'Dungdt' is super_admin. Using the 'maintainer' account, the user can only reset the 'Dungdt' account, not 'dungdt' (case-sensitive) or 'Hainh' (prof_admin). 
Another note is during the reset password process, the 'show' command will not display any account in the console. It only shows the admin accounts after login with the user credential.
Related article: |
