&#39;CMDB EMS entry is disabled&#39; when...

FortiGate

FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.

Article Id 379246

Description

This article describes how to troubleshoot FortiClient EMS connectivity with FortiGate when there is a 'CMDB EMS entry is disabled' error message.

Scope

FortiGate, FortiClient EMS.

Solution

When connecting FortiClient EMS Cloud or On-premise to FortiGate, the following error can be seen:

CMDB Error.png

Check if the 'override' option is enabled under 'config endpoint-control settings'. If yes, disabling it fixes this issue.

config endpoint-control settings

set override disable

end

Connection status after disabling override:

Ideally, the override enable should only be configured when FortiGate is enabled with VDOMs and not in Global.

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Technical Tip: 'CMDB EMS entry is disabled' when connecting FortiClient EMS Cloud/On-premise to FortiGate

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