Technical Tip: CLI console cannot open once login with sso-forticloud-admin only

[SAJUDIYA]

Description	This article describes an issue where the CLI console fails to load when logging in with the user account sso-forticloud-admin. However, the console functions properly when logging in with accounts other than sso-forticloud-admin. The error message displayed is: 'Connection lost. Press Enter to start a new session.'.
Scope	FortiGate v7.4, v7.6.
Solution	The issue persists even after performing the following steps: Clearing the browser cache. Opening the GUI in incognito mode or using a different browser. Changing the admin access port (admin-sport). Technical Tip: How to fix CLI error message 'Connection lost. Press Enter to start a new connection'... Technical Tip: Fix CLI console from FortiGate GUI To check on the GUI, refer to this document: FortiGate administrator log in using FortiCloud single sign-on. It can be verified as below from CLI: config system global     set admin-forticloud-sso-login enable/disable end When accessing the CLI console using the sso-forticloud-admin account, the following output is displayed: This issue has been resolved in FortiOS v7.6.4. Note: If the administrator does not enter any commands in the CLI console for 3–4 minutes while accessing it through FortiCloud, the console times out and displays 'Connection Lost. Please press Enter to start a new session', which is the expected behavior.