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During test triggers, the email alert is successfully sent and received, and debug logs indicate 'send mail success'. However, during an actual reboot - initiated through either the CLI or GUI - the debug logs show that the process terminates before the email is sent.
Automation stitch configuration:
config system automation-action
edit "Email"
set action-type email
set email-to "test@fortinet.com"
set email-subject "FGT-Reboot"
next
end
config system automation-trigger
edit "Reboot"
set description "A FortiGate is rebooted."
set event-type reboot
next
end
config system automation-stitch
edit "Reboot_FGT"
set trigger "Reboot"
config actions
edit 1
set action "Email"
set required enable
next
end
next
end
Debugs during the test trigger:
diagnose debug reset
diagnose debug application alertmail -1
diagnose debug enable
mail_info:
from:fortinet-notifications.com user:DoNotReply@fortinet-notifications.com
mail_info:
reverse path:DoNotReply@fortinet-notifications.com
user name:DoNotReply
to0:test@fortinet.com
<==_init_mail_info
create session
resolve fortinet-notifications.com to 1 IP
> send mail
connecting to 208.x.x.x port 465
send mail 0x7f41fddb3f10 session 0x7f41fddb44f0
session_io_event: creating ssl structure for session 0x7f41fddb44f0
ssl_init
create_ssl_ctx
create_ssl: 0x7f41fdf30250
session 0x7f41fddb44f0, SSL connected
session: 0x7f41fddb44f0, rsp_state: greeting, code: 220
session: 0x7f41fddb44f0, rsp_state: ehlo, code: 250
session: 0x7f41fddb44f0, rsp_state: mail, code: 250
session: 0x7f41fddb44f0, rsp_state: rcpt, code: 250
session: 0x7f41fddb44f0, rsp_state: data, code: 354
= send len: 540
session: 0x7f41fddb44f0, rsp_state: data2, code: 250
session: 0x7f41fddb44f0, rsp_state: quit, code: 221
session finined
_session_on_destroy
<== send mail success, m = 0x7f41fddb3f10 s = 0x7f41fddb44f0
FortiGate reboot log excerpt:
date=2025-10-14 time=08:35:08 eventtime=1760445308267750317 tz="-0400" logid="0100032138" type="event" subtype="system" level="critical" vd="root" logdesc="Device rebooted" user="admin" ui="jsconsole(10.x.x.x)" action="reboot" msg="User admin rebooted the device from jsconsole(10.x.x.x)."
Debug output during an actual reboot shows '':
diagnose debug reset
diagnose debug application alertmail -1
diagnose debug enable
mail_info:
from:fortinet-notifications.com user:DoNotReply@fortinet-notifications.com
mail_info:
reverse path:DoNotReply@fortinet-notifications.com
user name:DoNotReply
to0:test@fortinet.com
<==_init_mail_info
create session
The system is going down NOW !!
terminate alert mail
resolve fortinet-notifications.com to 0 IP
could not resolve server's IP address: fortinet-notifications.com
This is a known issue with FortiGates in HA Clusters that will be addressed in the upcoming FortiOS v7.4.10, v7.6.5 and v8.0.0 release.
Related document:
Technical Tip: How to configure alert email settings
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