Description
Solution
This article provides some basic troubleshooting steps to follow when the license information on the dashboard shows Support Contract Registration Unreachable.
Solution
Check that the following conditions are met:
1) That the device has access to the FortiGuard servers on port 443/TCP.
2) That the DNS must be working properly and the FortiGate unit is able to resolve update.fortiguard.net and service.fortiguard.net.
3) That the FortiGate unit has synced time.
1) That the device has access to the FortiGuard servers on port 443/TCP.
2) That the DNS must be working properly and the FortiGate unit is able to resolve update.fortiguard.net and service.fortiguard.net.
3) That the FortiGate unit has synced time.
