Description
This article describes how to resolve the error when trying to recover the two trial tokens.
Scope
FortiGate.
Solution
When trying to recover the two (2) free trial FortiToken Mobile tokens by applying the command:
execute fortitoken-mobile import 000-0000-0000-0000-0000
The error 'import fortitoken license error: -7566' is displayed.
To check the details of the error, run the following debug while importing the trial tokens:
diagnose debug application forticldd -1
diagnose fortitoken debug enable
diagnose debug enable
The correct format for the command to recover the trial tokens:
execute fortitoken-mobile import 0000-0000-0000-0000-0000
To recover from the GUI: Go to FortiTokens -> Create New -> Mobile Token and enter the Activation Code.
Related article:
Troubleshooting Tip: Unable to import mobile FortiTokens ('import fortitoken license error: -7566)
When a user gets the error 'import fortitoken license error: -333' as below, then refer to the article below.
ftm_fc_comm_recv_response[229]:recv packet error: -1,tcps_read,1053, error=1, errno=0, error:0A000126:SSL routines::unexpected eof while reading
ftm_fc_command[601]:receive from forticare error [-333]
import fortitoken license error: -333
Related article:
Troubleshooting Tip: FortiGate is unable to Send activation code to the user error '-333'
