Technical Note: How to download images/setup files from the support portal

[colivero]

Description

This article explains how to download images/setup files from the support portal.

Solution

To Check Supported Upgrade Path

Login to https://support.fortinet.com

Click on Download > Firmware Images.

Select Product.

Click on Upgrade Path.

Select Model.

Select current FortiOS version and the version to which want to upgrade.

Click Go.

To Download Firmware Image

Login to https://support.fortinet.com

Click on Download > Firmware Images.

Select Product.

Click on Download.

Select Version. Select Series. Select Patch.

Download file for specific model by clicking on “HTTPS”.

Example: To download v5.4.10 for FortiGate 100D model.

v5.00 / 5.4 / 5.4.10 / FGT_100D-v5-build1220-FORTINET.out

To Download FSSO setup file

Login to https://support.fortinet.com

Click on Download > Firmware Images.

Select Product.

Click on Download.

Select Version. Select Series. Select Patch.

Select FSSO Folder.

A. Select “DCAgent_Setup.exe” to download only DC Agent setup.

B. Select “FSSO_Setup.exe” to download Collector Agent Suite.

C. Select “TSAgent_Setup” to download Terminal Server setup.

To Download MIB files

Login to https://support.fortinet.com

Click on Download > Firmware Images.

Select Product.

Click on Download.

Select Version. Select Series. Select Patch.

Select MIB Folder.

Download “FORTINET-CORE-MIB.mib” and “FORTINET-FORTIGATE-MIB.mib”