Technical Tip: Device License is not reflecting in FortiGate dashboard

[pkumari]

Description	This article describes how to troubleshoot the license info not reflecting in the FortiGate dashboard.
Scope	FortiGate.
Solution	In case of new device installation or new RMA device, there can be an issue with the device license not reflecting in the GUI as shown below. To resolve this issue, ensure that the device has internet connectivity & reachable to the FortiGuard server. Collect the info below to validate it. exec ping google.com exec ping service.fortiguard.net exec ping update.fortiguard.net exec ping guard.fortinet.net krypton-kvm34 # exec ping update.fortiguard.net PING fds1.fortinet.com (12.34.97.16): 56 data bytes 64 bytes from 12.34.97.16: icmp_seq=0 ttl=53 time=87.6 ms 64 bytes from 12.34.97.16: icmp_seq=1 ttl=53 time=87.7 ms 64 bytes from 12.34.97.16: icmp_seq=2 ttl=53 time=87.4 ms 64 bytes from 12.34.97.16: icmp_seq=3 ttl=53 time=87.4 ms 64 bytes from 12.34.97.16: icmp_seq=4 ttl=53 time=87.4 ms --- fds1.fortinet.com ping statistics --- 5 packets transmitted, 5 packets received, 0% packet loss round-trip min/avg/max = 87.4/87.5/87.7 ms diagnose debug rating Once FortiGuard connectivity is restored, initiate the update as below. The device license will be reflected in the dashboard. diagnose debug application update -1 diagnose debug enable execute update-now get system fortiguard-service status <----- To verify FortiGuard service status. Note: 1. With VDOM enabled, the above commands need to be executed on global VDOM. 2. In the HA cluster, all the FortiGates have to be registered under the same account. An alternative solution is to use manual licensing for FortiGates in air-gap environments. This feature is only supported for FortiGate models running v7.2.0 or later. Download the license file from the 'license and key' section on FortiCloud and upload it on FortiGate as shown in: Allow manual licensing for FortiGates in air-gap environments Related articles: Technical Tip: The license still shows as expired after renewal Troubleshooting Tip: License not reflected in the GUI Troubleshooting Tip: License/Subscription failed to Update