Description
This article describes the procedure to resolve a scenario, when the FortiGate GUI dashboard shows the following error for the FortiCloud service:
"Status Activation Pending. Please view confirmation email."
Scope
FortiCloud service activation.
Solution
Please follow these steps:
1. Clean the FortiCloud account ID in the cache with the CLI command below:
config system fortiguard-log
unset service-account-id
end
2. Activate the FortiCloud account again from the FortiGate GUI dashboard.
3. Manually trigger an ‘update’ request with the CLI command below:
execute fortiguard-log update
config system fortiguard-log
unset service-account-id
end
2. Activate the FortiCloud account again from the FortiGate GUI dashboard.
3. Manually trigger an ‘update’ request with the CLI command below:
execute fortiguard-log update
