Description
This article describes how to download logs from FortiGate Cloud.
Scope
FortiGate Cloud v25.
Solution
When FortiGate Cloud logging is enabled, download the log files from FortiGate Cloud.
- Log in to support.fortinet.com and select Services -> FortiGate Cloud.
- Select the Serial Number and Device View.
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Select Logview and choose Traffic, Security, Events, or Others depending on which log type needs to be downloaded. The example below shows how to download Forward traffic logs.
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Select the period of logs to be downloaded and select Download.
The above option is only available for the paid FortiGate Cloud version; for the free version, the logs cannot be downloaded through log files. If the account is using a free license, below pop-up will come with a limitation on the free FortiGate Cloud account.
With the free version, the log files cannot be directly downloaded, so logs need to be downloaded manually with a limit of 2000 entries per download.
In FortiGate Cloud v25.2a and later:
For logs in CSV format, Select 'Export to CSV':
For logs in JSON format, select the gear icon in the column headings, select Export and select JSON:
To identify FortiGate Cloud Logging features on a per-license basis, refer to the Feature Comparison Guide
Related documents:
Feature comparison - FortiGate Cloud 23.2.0
Technical Tip: How to view logs on FortiGate Cloud
Technical Tip: Obtaining logs of undeployed FortiGate from FortiGate Cloud
