Technical Tip : FortiCloud internal error when attempting to activate FortiCloud

[Dante_De_Luca_FTNT]

Description

This article describes how to troubleshoot the internal error that is encountered when activating FortiGate Cloud from FortiGate.

Scope

FortiGate.

Solution

The error message 'FortiCloud internal error' may be seen when trying to activate FortiCloud on a FortiGate. This can mean that the FortiGate cannot communicate with the FortiCloud server.

The first troubleshooting step is to check the Internet connectivity, and make sure that FortiGate can resolve the following hostnames:

logctrl1.fortinet.com

globallogctrl.fortinet.net

service.fortiguard.net

If the FortiGate is not able to resolve hostnames or there is an error indicating that the FortiGate is unable to connect to FortiGuard servers, follow the troubleshooting steps in this article: Troubleshooting Tip: Unable to connect to FortiGuard servers.

If the FortiGate to FortiGuard server connectivity status is available, follow further troubleshooting steps on the following articles:

Technical Tip: How to troubleshoot FortiGate Cloud Internal Error

Troubleshooting Tip: FortiCloud internal error when activating a FortiCloud account on FortiGate

If the issue still persists, run the following debug commands, open a support ticket, and send the output to TAC Support:

diagnose debug application forticldd -1

diagnose debug enable