Description
This article describes the cause of not being able to activate FortiGate Cloud with the error:
- 'Invalid user name or password' in v7.0.10, v7.0.10,v7.2.10 or later version.
- 'Error connecting to FortiCloud' in v7.2.0,v7.4.0 or later versions.
After following this KB article, the problem is not resolved. Troubleshooting Tip: FortiCloud internal error when activating a FortiCloud account on FortiGate
Scope
FortiGate Cloud.
Solution
On legacy and current FortiOS, the FortiCloud account should meet the password requirements.
- Minimum 8 Characters
- Must Contain numbers (0-9)
- Both uppercase(A-Z) and lowercase (a-z) letters
- Some Special Characters
See Password | FortiCloud Services 25.2.0 | Fortinet Document Library.
Resetting the FortiCloud password can also help in resolving this issue with FortiGate Cloud.
Related articles:
Password | FortiCloud Services 25.2.0 | Fortinet Document Library
Troubleshooting Tip: FortiCloud internal error when activating a FortiCloud account on FortiGate
