Troubleshooting Tip: FortiExtender error 'Monitord process may not be running, please try again'

[vpatil]

Description	This arcticle describes the steps to address the FortiExtender error 'Monitord process may not be running, please try again'.
Scope	FortiExtender v7.4.6 and v7.6.1
Solution	When the FortiExtender displays the error 'Monitord process may not be running, please try again', some commands will not provide any outputs on the FortiExtender CLI and the FortiExtender GUI access may not work. The 'get system app-status' output may show a STOP app-status for the 'SSHD' and 'GUI' processes: get system app-status name type command pid state SYSLOGD APP_T_MONIPID syslogd 1150 RUNNING CONFIG APP_T_INFRA json_config 1153 RUNNING ZEBRA APP_T_MONIPID zebra 1155 RUNNING OSPFD APP_T_MONIPID ospfd 1157 RUNNING NETD APP_T_INFRA netd 1170 RUNNING EXTD APP_T_MONIHB extenderd 1381 RUNNING GUI APP_T_MONIHB kore -1 STOP HMON APP_T_MONIPID hmon 1385 RUNNING IPSEC_START APP_T_MONIPID starter 1393 RUNNING IPSECD APP_T_MONIHB ipsecd 1399 RUNNING FIREWALLD APP_T_MONIHB firewalld 1404 RUNNING PIMD APP_T_MONIHB pimd 1408 RUNNING SNMPD APP_T_MONIHB snmpd 1422 RUNNING TEAMD APP_T_MONIHB teamd 1428 RUNNING ROUTED APP_T_MONIHB routed 1430 RUNNING SSHD APP_T_MONIPID sshd -1 STOP TELNETD APP_T_MONIPID telnetd 1376 RUNNING CONNMGR APP_T_MONIHB_EXG connmgr 1449 RUNNING QOSD APP_T_MONIHB qosd 1453 RUNNING DNSPROXY APP_T_MONIHB dnsproxy 1456 RUNNING XDSLD APP_T_MONIPID_EXG xdsld 1484 RUNNING DHCPC APP_T_MONIHB dhcpc 1490 RUNNING DHCPS APP_T_MONIHB dhcps 1493 RUNNING FNBAMD APP_T_MONIHB fnbamd 1176 RUNNING   To address this, the following can be tried: On the FortiExtender CLI, execute the below command and thereafter, log out and log in to the FortiExtender CLI and verify if the commands work fine again: execute disconnect-admin-session all admin Alternatively, the user can download FortiGate and FortiExtender config backup and then try deleting and re-creating the default 'admin' account on the FortiExtender CLI: Activate the default admin account - FortiExtender administration guide.