Technical Tip: How to download Debug Info on the FortiExtender

[shruthinr]

Description

This article describes how to collect complete diagnostics information from FortiExtender for debugging purpose.

Related link.

Page# 92 Collect complete diagnostics information from FortiExtender.
https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/2d85e521-dc1c-11ea-96b9-005056...

Solution

FortiExtender now supports collecting all diagnostics information in a compressed package.
The package contains all details, including system software, hardware, configuration, CPUusage, memoryusage, modemstatus, interfaces, routingtables, IPtables, VPN, sessiontables,and kernellogs.

To export the logs from FortiExtender web interface:
- Login to FortiExtender GUI (https://FEXT-IPaddress).
- Go to Settings -> Debug Info.
- Select 'Export' to download the logs to local PC/laptop.

  

To export the logs from FortiExtender CLI:

- Take SSH access to FortiExtender and execute the below command:

# execute debug info export tftp <filename.tgz> <TFTP server IP address>

For Example:

# execute debug info export tftp DebugInfo.tgz  192.168.2.100