Technical Tip: FortiExtender LTE connectivity is down and CONNMGR logs shows as 'CONNMGR :modem :agent_need_activate_sim:542 : | agent 0, agent_modem->pause_state_machine=110'

[vinodhk]

Description	This article describes the CONNMGR error log on the Forti Extender and LTE is not working
Scope	FortiExtender 7.0.3, 7.2.1.
Solution	- CONNMGR logs on the FortiExtender shows as follows. .[516 ]CONNMGR :modem :agent_need_activate_sim:542 : | agent 0, agent_modem->pause_state_machine=110 .[518 ]CONNMGR :modem :agent_need_activate_sim:542 : | agent 0, agent_modem->pause_state_machine=109 .[521 ]CONNMGR :modem :agent_need_activate_sim:542 : | agent 0, agent_modem->pause_state_machine=108 .[524 ]CONNMGR :modem :agent_need_activate_sim:542 : | agent 0, agent_modem->pause_state_machine=107 .[526 ]CONNMGR :modem :agent_need_activate_sim:542 : | agent 0, agent_modem->pause_state_machine=106 .[529 ]CONNMGR :modem :agent_need_activate_sim:542 : | agent 0, agent_modem->pause_state_machine=105 .[532 ]CONNMGR :modem :agent_need_activate_sim:542 : | agent 0, agent_modem->pause_state_machine=104 .[534 ]CONNMGR :modem :agent_need_activate_sim:542 : | agent 0, agent_modem->pause_state_machine=103 To fix it: Configure the LTE plan (APN details) and also the PIN for the SIM if required properly. So that SIM can connect to the ISP without any issues. Similar reference links below, https://community.fortinet.com/t5/FortiExtender/Technical-Tip-How-to-collect-DM-logs-on-the-FortiExt... https://community.fortinet.com/t5/FortiExtender/Technical-Tip-How-to-download-Debug-Info-on-the-Fort... https://community.fortinet.com/t5/FortiExtender/Technical-Tip-How-to-configure-SIM-PIN-for-SIM1-and-... https://community.fortinet.com/t5/FortiExtender/Technical-Tip-How-to-configure-and-debug-4G-LTE-conn...