shruthinr
Staff
Staff
Description
This article describes how to collect complete diagnostics information from FortiExtender for debugging purpose.

Related link.

Page# 92 Collect complete diagnostics information from FortiExtender.
https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/2d85e521-dc1c-11ea-96b9-005056...

Solution
FortiExtender now supports collecting all diagnostics information in a compressed package.
The package contains all details, including system software, hardware, configuration, CPUusage, memoryusage, modemstatus, interfaces, routingtables, IPtables, VPN, sessiontables,and kernellogs.

To export the logs from FortiExtender web interface:
-Login to FortiExtender GUI (https://FEXT-IPaddress).
-Go to Settings -> Debug Info.
- Select 'Export' to download the logs to local PC/laptop.





To export the logs from FortiExtender CLI:

-Take SSH access to FortiExtender and execute the below command
# execute debug info export tftp <filename.tgz> <TFTP server IP address>
For Example:
# execute debug info export tftp DebugInfo.tgz  192.168.2.100

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