Technical Tip: Performance Issues when Windows Defender is running in Parallel with FortiEDR

[rduggal_FTNT]

Description	This article describes how to prevent any performance issues and false positives when 2 or more NGAVs/endpoint security solutions run in parallel.
Scope	Applies to both On-prem and cloud FortiEDR deployments.
Solution	Login to FortiEDR Manager -> Security Settings -> Exclusion Manager -> Add a new list and name it 'Windows Defender' -> Add the required collector group to it and add the below exclusions: smartscreen.exe   \Windows\System32\                      process \Program*\Windows Defender\*                              process *\ProgramData\Microsoft\Windows Defender\*                execution prevention *\ProgramData\Microsoft\Windows Defender\                 execution prevention *\ProgramData\Windows Defender\*                          execution prevention *\ProgramData\Windows Defender\                           execution prevention *\Windows Defender Advanced Threat Protection\            process and execution prevention It is also required to exclude FortiEDR’s processes on Windows Defender. Refer to the below article which contains a list of FortiEDR’s processes: Technical Tip: Paths to exclude Antivirus exceptions in 3rd Party Antivirus If there are still any problems encountered, open a new technical support ticket for further assistance: Support Fortinet.