Technical Tip : Explaining FortiEDR error 'Please upgrade Manager and Core'

[sahmed_FTNT]

Description	This article describes how to resolve errors when Cloud core and On-prem core are not in the same version.
Scope	FortiEDR.
Solution	Below error may be observed in the notification: Note: Make sure the Cloud core version and On-prem device version are the same. If an upgrade on an On-prem device is required, follow the below steps: Take a snapshot of the instance. Copy the required file to the Core in local/temp folder. Connect through SSH to the device. Edit directory /tmp using cd/tmp. Use the ls -al command to make sure the FortiEDRInstaller<filename>.x  binary file is present. Edit file permission to execute by using the command: chmod +x FortiEDRInstallerFILENAME.x Run the installation binary file by using the command: ./FortiEDRInstallerFILENAME.x Complete the installation.