Technical Tip: Explaining Error 'Installation package is not supported by this processor type'

[sahmed_FTNT]

Description	This article describes how to resolve installation errors during deployment,
Scope	FortiEDR.
Solution	During FortiEDR installation on some systems, users may observe the below error: 'This installation package is not supported by this processor type': Follow the below steps to resolve the error: Run the MSI installer and collect the output of the below command: msiexec /i <CollectorInstaller64_5.2.x.x.msi> /L*VX "C:\installer.log" Note: It will log the installation process output into the file 'installer.log' MSI (c) (04:78) [xx:xx:xx:xx]: MSCOREE not loaded loading copy from system32 This installation package is not supported by this processor type. Contact your product vendor. Obtain a new installer and use the 32-bit installer: Requesting and obtaining a Collector installer