FortiEDR
FortiEDR automates the protection against advanced threats, pre and post-execution, with real time orchestrated incident response functionality.
kwernecke
Staff
Staff
Article Id 225172
Description This article describes about the error 'Collectors with a newer version than the Core exists'.
Scope FortiEDR
Solution

In case Collectors are on a newer version than all Cores running this message will appear. 

 

How to know if user has the latest version of Core or if there is a newer Core version available for upgrade: 

 

See the version release chart in the below link:

 

https://community.fortinet.com/t5/FortiEDR/Technical-Tip-FortiEDR-Latest-Release-Version-Chart/ta-p/...

 

In some cases there may not be a newer version of Core available and if that is the case user will receive an upgrade as soon a possible. 

 

If a newer version is available in the link above, create a FortiCare ticket and request an upgrade. 

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