Description | This article describes how to process if the following email is received for FortiLan: 'Your FortiLAN Cloud account access points will be removed (G)'. |
Scope |
FortiLan Cloud |
Solution |
Users may receive the below email although no devices are deployed in the FortiLan account:' Your FortiLAN Cloud account access points will be removed (G). The following devices were found to be disassociated from the account and will be removed from FortiLANCloud in 24 hours. You may ignore this email alert if this is expected. Please reach out to Fortinet support team if you notice any discrepancies.'
Follow these steps:
A device can be un-deployed by accessing the Portal page via the Admin Controller:
After the devices have been un-deployed, go back to the Portal page -> Devices -> Inventory Devices and remove the FortiAPs that were un-deployed in the previous step. |
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