Description
This article describes the steps to deprovision FortiGate from one account to another.
Scope
FortiGate, FortiZTP, FortiManager, FortiGate Cloud.
Solution
If the user devices are still provisioned in their original account xxxx, it shows an error message saying 'Device is already deployed in another domain' when trying to provision them at the new account.
Deprovision them first from the old account xxxx.
Log in to FortiGate Cloud https://portal.eu.fortigate.forticloud.com by account some.mail@example.com, go to Devices and Provisioning -> Device List -> FortiGate, select 'Options' dropdown selector, enable 'FortiManager Provisioned' (1), select devices (2), choose 'Actions' dropdown selection, select 'Deprovision' (3).
After the above deprovision operation, log in FortiZTP portal by using the new account xxx to provision them.
Related article:
Technical Tip: Understanding FortiZTP status change when provisioning FortiGate to FortiManager
