| Description | This article describes what to check when FortiClient EMS gets the error message 'Error retrieving license information from FortiCare' when attempting to sync the license with the FortiCloud account. |
| Scope | FortiClient EMS. |
| Solution |
If getting the error message 'Error retrieving license information from FortiCare', the sample message is as follows:
To resolve this, ensure to sync the license using the primary email address that was used to register FortiClient EMS inthe FortiCloud account.
Related document: |
