| Description | This article describes how to troubleshoot FortiClient EMS v7.4.3 GUI being inaccessible after migrating from FortiClient EMS v7.2.x. |
| Scope | FortiClient EMS v7.4.3. |
| Solution |
After completing the steps in Migration Documentation, the migration tool shows 'EMS Migration Successfully completed'.
When trying to access the EMS v7.4.3 GUI via the browser, it shows 'This site can't be reached'.
The steps to troubleshoot this are:
systemctl --all --type=service | grep -E 'fcems|apache|redis|postgres'
emscli config get console allowed.hosts emscli config get console remote.access
The result shows:
emscli config get console remote.access
This indicates that the Remote HTTPS access is disabled after EMS migration, which is the root cause of the issue.
sudo -i Afterwards, verify by command: /opt/forticlientems/bin/emscli config get console remote.access -> It should show remote.access => enabled.
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