Troubleshooting Tip: Fix Azure AD sync getting stuck at %1 on FortiClient EMS

[volkanavsar]

Description	This article describes how to troubleshoot Azure AD synchronization on EMS if it gets stuck at 1%.
Scope	EMS on-premises AZURE AD synchronization.
Solution	If Azure AD synchronization in EMS is stuck at 1% as shown below: To resolve the issue: Back up the EMS database. Consider performing a full server backup or taking a VM snapshot if possible. Log in to the server where the EMS is running and then run ‘Windows Services’. Stop the following services in sequence. After the services have stopped, restart the EMS ‘Monitoring’ service, and then all other EMS-related services will be triggered. After restarting all services, check the AD synchronization again.