Technical Tip: Restore the database when the maste...

FortiClient

FortiClient proactively defends against advanced attacks. Its tight integration with the Security Fabric enables policy-based automation to contain threats and control outbreaks. FortiClient is compatible with Fabric-Ready partners to further strengthen enterprises’ security posture.

Article Id 350861

Description

This article describes how to restore the database when the master key file is missing.

Scope

FortiClient EMS.

Solution

When restoring the database from EMS GUI, there is an error below in DBTools[yyyy-mm-dd hh-mm-ss].log.

Run the command below. DecryptSupportBackupFile can be found in the attachment:

Unzip dbback.zip and then manually restore the database using SSMS or use RESTORE DATABASE statement.

Contributors

Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Technical Tip: Restore the database when the master key file is missing