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One FortiCloud account can only have either FortiClient EMS Cloud or FortiSASE. It is not possible to have both EMS Cloud and FortiSASE registered under the same FortiCloud account.
Prerequisites:
- The FortiGate must be registered under the same FortiCloud account with EMS Cloud or FortiSASE.
- The FortiGate must also have a valid support license and FortiGuard service license.
To verify both items, run the below command in FortiGate:
diagnose test update info contract
Under account contracts, you should be able to see both 'FCEM' and 'FCEP' contracts, for example:
Account contracts:
FCEM,Thu Jul 20 10:00:00 2023 <-----
FMGC,Sat Jun 22 10:00:00 2024
FSAP,Thu Dec 29 10:00:00 2022
FCEP,Thu Oct 26 10:00:00 2023 <-----
If there is not either 'FCEM' or 'FCEP':
- FortiGate and EMS/FortiSASE are not registered under the same account
- They are registered under the same account, but FortiGate does not have a valid support license or FortiGuard service license.
To validate this:
diagnose debug reset
diagnose debug app update -1
diagnose debug enable
execute update-now
If FortiGate has Internet access, and the output is showing unable to reach FortiGuard services, it means FortiGate does not have a valid support license and FortiGuard service license.
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