Technical Tip: How to fix broken connectivity issue between FortiGate and FortiClient EMS Cloud by exception

[pksubramanian]

Description	The article discusses how to fix the broken connectivity issue between FortiGate and FortiClient FortiCloud accounts
Scope	FortiClient EMS v7.2.1 and later, FortiGate must be running v7.4.4 or later.
Solution	FortiGate running v7.4.4 and above can now connect to FortiClient Cloud across different FortiCloud accounts using a FortiGate Access key. The FortiClientEMS compatibility matrix chart can be reviewed in FortiClient_ems-compatibility-matrix.pdf Make sure FortiGate is configured with the correct FortiClient Cloud access key: config endpoint-control fctems     edit 1         set status enable         set name cloud-ems         set fortinetone-cloud-authentication enable         set cloud-authentication-access-key   <FortiGate key>     end It is important to trust the FortiClient EMS Cloud certificate by running the following command from the FortiGate side: execute fctems verify