Description | This article explains why FortiClient does not submit files with certain extensions to FortiSandbox and what can be done to perform file submission for those file types. |
Scope | All FortiClient versions. |
Solution |
While FortiClient supports submission of all file types to FortiSandbox in the Sandbox profile, the supported file types is dictated by FortiSandbox settings.
To create a new file type for FortiClient's file submission to FortiSandbox, a custom file extension can be created in FortiSandbox's settings (Scan Profile -> VM Association:(
Once the change has been applied to the scan profile, select 'Test Connection' in the sandbox profile to sync changes on FortiSandbox to the profile before saving the changes in the profile:
Once FortiClient syncs its configuration, it will be able to submit web downloads of files with the custom file extension:
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